Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us below.
Refunds
Refunds are only given if you have received the wrong or damaged items.
First, our most sincere apologies if you received the wrong product or the product you ordered arrived damaged.
To help us resolve the situation for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product(s), your order number, and any other details you may have about your order.
We’ll get back to you with a resolution post haste!
Exchanges (Different size/color)
At this time, we don’t offer exchanges as merchandise items are created for you on demand.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order.
Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but generally:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company that has facilities worldwide!
The closest available facility to your location will be selected for maximum efficiency and sustainability.
Will I be charged customs for my order?
Additional customs and tax fees may be applicable on international orders.
The fee(s) are not in our control and are assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Still Need help?
Contact us for questions.